We are seeking a Service Manager for our growing team.  Our team has been carefully chosen from diverse backgrounds based on skills and behavioral strengths, then cultivated through continuing education, resulting in a company of highly professional leaders within the construction field.   

The Service Manager must be experienced in working directly with customers as well as Service Technicians, must exhibit strong interpersonal, leadership, and organizational skills, and must be an expert in Electrical systems and services. 

We offer incentives, promote continuous improvement and provide full benefits with career path opportunities for high potential candidates.

The Service Manager will be a proven leader in the following business aspects:

PROJECTS:  Audit required documents prior to start of work.  Insure inclusion of all pertinent information.

GROSS PROFIT REDEMPTION:  Ability to redeem planned gross profit through management of subordinate organization.

WORK FORCE SIZE:  Establish guidelines to determine crew size and monitor same.  Recommend additions and deletions based on annual operating plan and performance against plan.

PURCHASING:  Understand purchase requirements.  Direct and monitor subordinates in the preparation of requisitions in a timely manner for materials, equipment, subcontracts.  Secure cooperation of sales personnel as required.

TIME MANAGEMENT/PLANNING:  Demonstrate ability to accurately determine job priorities by scheduling personnel and materials with the Dispatcher.  Assure proper staffing, training, tools, test equipment, systems and procedures are in place to allow staff to complete all work in a cost effective and high quality manner.  Coordinate all work through staff.  Plan project work to assure field personnel, material and equipment are on the job at the right time.

PROJECT SCHEDULES:  Understand timing of the work and how it relates to others.  Direct and monitor subordinates in development, communication and redemption of schedules.  Resolve schedule conflicts as required.  Monitor project schedules to assure timely completion of work.

CASH FLOW:  Instruct and direct subordinates to close all completed jobs and expedite billing.  Regularly monitor billings and take action to assure maximum cash flow.

DOCUMENTATION:  Train, direct, and evaluate subordinates in the proper, accurate and timely completion of all paperwork.  Review results and take corrective action to assure accuracy and time lines.  Assure compliance with company standards.  Submit reports to the Division Leader outlining progress, estimate deviations, and customer complaints in writing.

ANNUAL PLANNING/MID YEAR REVIEW:  Review historical data and current conditions.  Forecast work force, manpower (by type), organizational changes, vehicle requirements and actual gross profit levels.

MATERIAL CONTROL:  Instruct and direct subordinates to insure cost effective and efficient use of equipment, tools and materials while insuring efficient field operations.

EXPENSE CONTROL:  Instruct, direct and monitor subordinates in applying principles of cost/benefit to gain maximum utilization of company resources.  The Service Manager will be responsible for maintaining budget goals.

AGREEMENT ESCALATION/SALVAGE:  Instruct and direct subordinates to know the customer and understand market forces to support the sales force in effectively selling price escalations.  Instruct and direct subordinates to support the sales force in prompt response to notices of cancellation and the development of well-researched salvage plan.

CUSTOMER RELATIONS:  Instruct and direct subordinates to promptly address customer complaints to assure resolution and maintain long-term relationships.

RESPONSE TO TROUBLE (EMERGENCY) CALLS:  Instruct and direct subordinates to promptly respond to customer trouble calls and resolve problems quickly and efficiently while building and maintaining customer confidence and satisfaction.

MANAGEMENT:  Delegate, organize work of others by job description and procedures; get subordinates to agree on objectives.  Effectively audit performance of subordinates and follow up.  Recommend appropriate personnel actions (i.e., hiring, firing, promotions, demotions, compensation, etc.)

COMPANY RELATIONS:  Build rapport and productive working relationships with supervisors, subordinates, field and other personnel to influence decisions for purchasing, scheduling, installations, work completion as well as the sales and business systems functions.

SALES PARTICIPATION:  Understand the relationship between performance, customer satisfaction and new business.  Understand sales objectives and keep subordinates informed of same.  Promote new business and upgrading of existing agreements by instructing and directing subordinates to generate and report leads and sales opportunities.  Support sales force on calls as required.  Acquire and maintain knowledge of pricing policies and procedures.

CODES, STANDARDS AND SYSTEM REQUIREMENTS:  Understand mechanical systems and appropriate codes and industry standards.  Assure permits are secured where applicable.  Instruct and direct subordinates to provide design assistance to sales force as requested.

FIELD PRODUCTIVITY: Responsible for redeeming gross profit objectives.  Instruct, direct and monitor subordinates in providing materials, directions, tools and logistical support to field to maximize output/man hour.  Motivate subordinates and maintain high employee morale.  Instruct and direct subordinates to properly staff jobs to control labor costs.

STATUS REPORTING:  Conduct regular status reporting/review meetings with subordinates and supervisors.  Compile information gathered, combine with personal observations and make recommendations to the General Manager on all matters affecting service operation.

SYSTEMS AND PROGRAMS:  Regularly review operating policies, procedures and methods.  Measure effectiveness of existing programs, identify problems or weaknesses, and recommend new methods or corrective action.  Establish policies and procedures necessary for smooth and timely internal administration of the department.

TRAINING:  Motivate and train subordinates.  Develop and implement programs to improve skills of individuals and subordinates as a group.  Assure technical capabilities for field force is consistent with current contractual commitments and market strategy.

REQUIRED:

·         Ability to assess Electrical projects and determine manpower requirements effectively

·         Experience managing Electrical construction crews through installation of small to medium size projects

·         Demonstrated ability to manage a service department

·         Ability to implement strategic plans and manage performance relative to budget and targeted milestones/objectives

·         Ability to manage and lead people adeptly

·         Understanding of sales, marketing strategies, and customer relational needs

·         Knowledge of core business operations - finance, estimating, project management, etc.

Compensation:

Salary based on qualifications

Health Insurance with family coverage subsidized

401k with generous match

Profit Sharing

Eligible for Bonus after one full fiscal year

We are an Equal Opportunity Employer. 

Females and minorities are encouraged to apply.

Apply for Position:
Forward resumes online at www.stansellelectric.com ,  or

Fax your resume to (615) 320-5236,  or

Apply in person at:   860 Visco Drive, Nashville, TN  37210